Frequently Asked Questions

You can book via Airbnb, Booking.com, Gathern, or contact us directly via WhatsApp for the best price.

Yes, the cancellation policy depends on the booking platform. For direct bookings, cancellation is possible up to 48 hours before arrival.

We accept payment via online platforms (Airbnb, Booking.com, Gathern) or bank transfer for direct bookings.

Minimum stay is one night, but we recommend 3+ nights for the full experience.

We send you the smart lock code before arrival. Enter the code when you arrive and go straight in — no coordination needed.

Check-in is from 3 PM and check-out is at 12 PM. Flexible times can be arranged based on availability.

No, we use smart locks with a digital code. No physical key or handover needed.

Every unit is fully equipped: comfortable bed, kitchen with fridge, microwave and kettle, washing machine, AC, fast WiFi, towels and bathroom essentials.

Yes, we have units with two or more bedrooms suitable for families with ample space and complete privacy.

Most units offer free or nearby parking. Details are sent with arrival instructions.

No, each unit is entirely yours. No sharing with other guests — complete privacy.

Cleanliness is non-negotiable. Every unit undergoes thorough professional cleaning before each stay including surface sanitization, linen change, and deep bathroom and kitchen cleaning.

Yes, all linens and towels are changed and washed to hotel standards before every new stay.

Our units are in Jeddah's best neighborhoods: Al Safa, Al Nuzha, Al Marwah, and Al Salamah. Each is carefully selected for quality of life and accessibility.

Our units in Al Nuzha are 10-15 minutes from King Abdulaziz International Airport.